Why is my return label fee more than the $5 flat rate I paid to receive my order?

Even though you were only charged $5 per item to have your original order shipped to you, the actual cost far exceeds this amount, typically 2 to 4 times this flat rate amount. Although we absorb this additional outbound shipping cost, unfortunately, due to company policy, we are unable to extend the same courtesy when an item is being returned.

That being the case, we still appreciate you considering SWISSGEAR products and want to do what we can to help make it as cost-effective as possible to complete your return. When creating your SWISSGEAR.com Return Shipping Label, we pass on our negotiated discount UPS shipping rates to you. As a point of reference, the below table provides examples of these discounted rates versus the standard retail rates you would receive if you went directly to FedEx.

(Rates from our warehouses in South Florida to Los Angeles California using UPS Home Delivery)