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  1. SWISSGEAR Help Center
  2. General

General

PRODUCT SUPPORT

  • How do I charge my backpack/luggage or use the USB port?
  • I forgot my combination. How can I reset the lock?

ORDER QUESTIONS

  • Can I change the address on my order?
  • Can you cancel my order?
  • How long will it take for me to receive my order?
  • Why is my return label fee more than the $5 flat rate I paid to receive my order?
  • Can I place an order with you over the phone?
  • My order says suspected fraud, what is wrong?
See all 12 articles

WARRANTY QUESTIONS

  • How do I file a warranty claim?
  • My luggage was damaged by the Airline, what can I do?
  • What is covered under the warranty?
  • I recently purchased a SWISSGEAR backpack/luggage. How do I register the item under warranty?
  • Where is the Seam Label on my SWISSGEAR product?
  • Can I purchase spare wheels or a handle for my SWISSGEAR Luggage?
SWISSGEAR Help Center