General

PRODUCT SUPPORT

• Luggage Sizes
• I forgot my combination. How can I reset the lock?
• How do I charge my backpack/luggage or use the USB port?
• Are your backpacks waterproof or water resistant?

ORDER QUESTIONS

• Can you cancel my order?
• My product arrived damaged, what do I do?
• Returns and Exchanges
• Payments Accepted
• Can I place a large volume order?
• How long will it take for me to receive my order?

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WARRANTY QUESTIONS

• How do I file a warranty claim?
• What is covered under the warranty?
• I recently purchased a SWISSGEAR backpack/luggage. How do I register the item under warranty?
• Where is the Seam Label on my SWISSGEAR product?
• Can I purchase spare wheels or a handle for my SWISSGEAR Luggage?