PRODUCT SUPPORT
ORDER QUESTIONS
- Can I change the address on my order?
- Can you cancel my order?
- How long will it take for me to receive my order?
- Why is my return label fee more than the $5 flat rate I paid to receive my order?
- Can I place an order with you over the phone?
- My order says suspected fraud, what is wrong?
WARRANTY QUESTIONS
- How do I file a warranty claim?
- My luggage was damaged by the Airline, what can I do?
- What is covered under the warranty?
- I recently purchased a SWISSGEAR backpack/luggage. How do I register the item under warranty?
- Where is the Seam Label on my SWISSGEAR product?
- Can I purchase spare wheels or a handle for my SWISSGEAR Luggage?