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  1. SWISSGEAR Help Center
  2. ORDER QUESTIONS

ORDER QUESTIONS

Cancellations, Change of Address and other order related questions

  • Can I change the address on my order?
  • Can you cancel my order?
  • How long will it take for me to receive my order?
  • Why is my return label fee more than the $5 flat rate I paid to receive my order?
  • Can I place an order with you over the phone?
  • My order says suspected fraud, what is wrong?
  • We are tax exempt, how can we order and not be charged for tax?
  • Are your backpacks waterproof or water resistant?
  • I would like to purchase an item on sale but it is currently out of stock. Will the sale price be offered when the item is available?
  • Can you honor the retail price from another store?
  • The item I just purchased is now on sale. Can you honor the price?
  • Why isn't my coupon code working?
SWISSGEAR Help Center