ORDER QUESTIONS
Cancellations, Change of Address and other order related questions
- Can I change the address on my order?
- Can you cancel my order?
- How long will it take for me to receive my order?
- Why is my return label fee more than the $5 flat rate I paid to receive my order?
- Can I place an order with you over the phone?
- My order says suspected fraud, what is wrong?
- We are tax exempt, how can we order and not be charged for tax?
- Are your backpacks waterproof or water resistant?
- I would like to purchase an item on sale but it is currently out of stock. Will the sale price be offered when the item is available?
- Can you honor the retail price from another store?
- The item I just purchased is now on sale. Can you honor the price?
- Why isn't my coupon code working?