If you are not completely satisfied with your purchase from the SWISSGEAR.com online store, you may return your unused item in its original packaging with hangtags still attached within 60 days of your order date for a full refund of the original purchase price, minus the shipping and handling charges. To ensure credit, please have all paperwork, parts, and accessories enclosed with the returned product. Please allow 14 business days for us to process your return.
The Customer is responsible for return shipping and insurance on all returns at the current carrier rates, except where defective or mis-shipped products are sent. We recommend that you pack the item securely in the original shipping carton, insure the package, and keep the shipping receipt on hand until the credit is issued.
To process your return, a SWISSGEAR return authorization number will be required. Click here or visit https://swissgearaftershipps.returnscenter.com. To get started, you can just enter your order number and the email address used to place the order. You will then be prompted to answer a few simple questions about your product to determine your eligibility for an RMA. Once approved, you will receive return instructions and a pre-paid shipping label.
Your original form of payment will be credited as soon as the returned product is received and processed at our return center. Financial institutions vary in the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.
Suppose an item is received beyond the 60-day return period without an approved RMA number or is not in “returnable” condition as described above. In that case, the customer will not be eligible for a refund or replacement and will be responsible for paying for the item to be shipped back to them. After 30 days, if payment is not received for the return shipping of the non-returnable goods, the product will be destroyed.
Note that items purchased on SwissGear.com can only be returned to SwissGear.com.
FREE GIFT WITH PURCHASE
If your SWISSGEAR.com order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, its retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.
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